These Terms & Conditions (hereafter referred to as 'Terms') govern your use of the Flower Delivery Eltham online shop and the ordering of our flower delivery services within Eltham and the surrounding areas. Please read these Terms carefully before placing any order. By making a purchase on our website, you confirm your acceptance of these Terms and your agreement to abide by them. If you disagree with any part of these Terms, please do not use our services.
These Terms & Conditions apply to all sales and services provided by Flower Delivery Eltham to consumers ordering flowers for delivery across Eltham and areas nearby. They constitute a legally binding agreement between you (the customer) and us (Flower Delivery Eltham) regarding your use of our online store and any resulting orders.
Ordering flowers through our website is designed to be a straightforward and secure experience. To place an order, follow these steps:
Once you have placed your order, you will receive an on-screen confirmation and an email confirmation summarising the details. This confirmation acknowledges receipt of your order but does not constitute our acceptance. Acceptance of your order and the formation of the contract occurs only when we dispatch your flower order for delivery. We reserve the right to decline any order at our discretion, in which case a full refund will be provided.
All flower products displayed online are subject to seasonal availability and stock levels. Should any items become unavailable after you place your order, we will contact you promptly to discuss a suitable alternative or arrange for a refund if required. We reserve the right to substitute flowers or packaging of equal or greater value while maintaining the overall style and theme of your chosen product, particularly in the event of supply shortages.
We deliver flowers to addresses in Eltham and neighbouring areas, as specified during checkout. Deliveries are typically made during standard business hours. While we strive to deliver on the date requested, we cannot guarantee exact delivery times. Factors such as weather, traffic, or unforeseen circumstances may cause delays. In the event of an unexpected problem, we will keep you informed and endeavour to deliver your order as soon as possible.
It is the customer’s responsibility to ensure the provided delivery information is accurate and complete, including a correct address and, where possible, a contact number for the recipient. We cannot accept liability for undelivered or delayed items due to incorrect or incomplete information.
If delivery is not possible (e.g., recipient not at home or inaccessible location), we will leave a delivery card where possible or attempt re-delivery as appropriate. Any additional delivery attempts may incur an extra charge at our discretion.
We accept secure payment online via major credit and debit cards, as specified on our checkout page. Payment is taken at the time of order placement. Product prices, delivery charges, and any additional extras are clearly stated at checkout. All prices are listed in pounds sterling (£) and include VAT where applicable.
By submitting your payment information, you represent and warrant that you are authorised to use the designated payment method and that you authorise us or our payment processor to charge your payment method for the total amount of your order.
You have the right to cancel or amend your flower delivery order in accordance with the provisions below:
Due to the perishable nature of our floral products, returns are not usually accepted. However, if the flowers you receive are damaged, wilted, or not as described, please contact us promptly (ideally within 24 hours of delivery) with photographic evidence. We will review the situation and, if appropriate, offer a replacement or a full/partial refund. Refunds are processed using the original payment method as quickly as possible, and we will keep you updated throughout the process.
We aim to provide high-quality, fresh flowers and reliable delivery across Eltham and surrounding areas. Our liability to you is limited as follows:
Any personal information you submit to us during the order process will be handled in accordance with our Privacy Policy and the requirements of UK data protection laws, including the Data Protection Act 2018 and the UK General Data Protection Regulation (GDPR). We only collect data necessary for processing your order and delivering our services. Your payment information is processed securely, and we never store your card details on our systems. For more information, please refer to our Privacy Policy available on our website.
All content on our website, including flower images, product descriptions, branding, and logos, remains the property of Flower Delivery Eltham or its licensors. You may not use, copy, or reproduce our content without prior written permission.
By placing an order, you warrant that you are at least 18 years old, you have the authority to enter into binding contracts, and that all information you provide is accurate and complete. You agree not to use our services for any unlawful purpose.
If any provision of these Terms is found unlawful, void, or for any reason unenforceable, that provision shall be deemed severable and shall not affect the validity and enforceability of the remaining provisions.
These Terms & Conditions and any disputes arising out of or relating to them (including non-contractual disputes) shall be governed by and construed in accordance with the laws of England and Wales. Any disputes shall be subject to the exclusive jurisdiction of the English courts.
We reserve the right to amend these Terms & Conditions at any time, with updates taking effect from their publication on our website. Please review these Terms regularly to stay informed about your rights and obligations. Continued use of our website and services following any changes constitutes acceptance of those changes.
If you have any questions regarding these Terms & Conditions or our services for flower delivery in Eltham, please refer to our website’s contact section for further help and support. Our team is always happy to assist all customers across Eltham and the surrounding areas.
Note: These Terms & Conditions apply to customers across Eltham and the neighbouring areas served by Flower Delivery Eltham.
This website is operated by HF ONE LONDON LIMITED, a company registered in England and Wales under company number 14314390.
Our business correspondence address is .
HF ONE LONDON LIMITED operates a nationwide network of trusted local florists and delivery partners. Each local website, including this one serving customers in Eltham, represents a specific delivery zone within this network — ensuring same-day delivery and personalised customer care across the UK.
All online orders are centrally processed by our team and fulfilled by approved local partner florists closest to the recipient’s address in or near Eltham.
For assistance with orders, returns or account queries, please fill out the Contact Us form.
Please fill out the form below to send us an email and we will get back to you as soon as possible.
